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eClouds
Salesforce Solution

Service Cloud

Cases, omni-channel routing and self-service that lower cost to serve without lowering CSAT.

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Service Cloud

What we deliver with Service Cloud

Omni-channel case routing
Knowledge base and self-service portal
SLAs, entitlements and escalation
Agent console tuned for speed

Related results

IC Care
Healthcare / Home Care

IC Care

1 system for intake, care and billing

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Virtair
Aviation Services

Virtair

3× faster quote turnaround

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Group PMX
Program Management

Group PMX

Real-time utilisation and margin

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FAQ

Service Cloud — questions

See Service Cloud configured for your team

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